Non-Discrimination Policy

DISCRIMINATION IS AGAINST THE LAW

Christie Student Health Plan complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Christie Student Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Christie Student Health

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as large print and audio.
  • Provides free language services to people whose primary language is not English.

  • A covered person may contact Member Services at the toll-free telephone number listed on their I.D. card to receive information on these services.

    If you believe that Christie Student Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

    Christie Student Health, Attention
    Civil Rights Coordinator - Finance/Compliance Department

    80 Hayden Avenue
    Lexington, MA 02421
    Phone: Contact Member Services at the toll-free number listed on I.D. Card. (or) 781-457-7700
    Fax: 781-457-7701
    Email: customercare@cshplans.com

    You can file a grievance in person, or by mail, fax or email. If you need help filing a grievance, The Christie Student Health Civil Rights Coordinator is available to help you.

    You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available here or by mail or phone at:

    U.S. Department of Health and Human Services

    200 Independence Avenue, SW
    Room 509 F, HHH Building
    Washington, D.C. 20201
    800.368.1019, 800.537.7697 (TDD)

    Complaint forms are available here.